FAQ's
Carpet Cleaning Service

Why should I get my carpet cleaned?
Aside from the obvious reasons such as looks and making the carpet last longer, there is one reason people always seem to overlook. Carpet is like a giant air filter for your home. It traps dust and dirt and keeps it out of the air that you breathe. This filter does need to be cleaned from time to time. Once it is full of soil it stops improving your air quality and starts hurting it.

How often should I get my carpets cleaned?
Your carpet should be professionally cleaned at least every 12 to 18 months. This will vary due to the usage your carpet gets. Factors include number of people, pets, the outdoor environment surrounding your home and how well you maintain your carpet. In order to keep your warranty, carpet manufactures recommend getting your carpets professionally cleaned every 12 to 18 months.

How long does the carpet cleaning process take?
We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.

I have been told that my carpet will get dirty much faster after cleaning, is this true?
If your professional carpet cleaner does their job correctly, this is not true. You cannot clean a carpet too often, in fact not getting your carpet cleaned is much worse. Periodic cleaning will extend the life of your carpet, while helping to keep your home healthier.

• Regular vacuuming of carpet.
  This is the most important thing you can do for your carpet. Vacuuming removes the dry particle soil from your carpet that is tracked in by you, your children and your pets. If dry soil is left in your carpet the grit constantly wears your carpet fibers like sandpaper. This eventually removes your stain resistant coating on the fibers, then permanently wears the fibers itself, dulling the carpets color. This results in damage beyond repair, which ruins the beauty of your carpet.
• Prompt clean up of spills.
  The quicker you clean up spills on your carpet the easier they are to remove. Use clean white absorbent materials. Always blot up spills, do not aggressively rub or brush carpet.
• Periodic professional cleaning.
  Professional carpet cleaning is required to remove the deep down soil in your carpet that vacuuming does not reach. It also removes the oily soil from your carpet. Also, hot water extraction will refresh the texture of your carpet by resetting the twist of the carpet fibers. Periodic cleaning by a professional will also keep your carpet warranty valid.

How long will it take my carpet to dry after it is cleaned?
Your carpet should be dried and returned to normal use within 24 hours of cleaning it under normal conditions. Longer drying time of your carpet could result in a variety of after-cleaning problems such as: rapid re-soiling, or odor and microorganism development.

Do you guarantee to remove all spots and stains?
We have great success with most spots. A spot is something foreign on carpert or upholstery that can be removed. A stain is something that cannot be removed. This is determined after exhausting all spot removal possibilities. One way to help is regular cleaning of the carpet and having Durashield applied after cleaning. But, there is no guarantee.

Does Durashield really work?
The factory stain resistant on your carpet will gradually wear away due to normal foot traffic and soil. By having Durashield re-applied after cleaning, it will help you with the clean up of spills and also reduce the wear of your carpet fibers - helping to extend the life of your carpet.

Do you move furniture when cleaning my carpet?
Yes, this is considered part of the normal cleaning job. Heavy dressers, waterbeds, loaded china cabinets, big TV's and delicate or fragile furnishings are exceptions. All furniture that is moved will be returned to its original position. Foam blocks or foil leg protectors will be placed under furniture to protect it from the damp carpet. It is appreciated if you remove the small items and breakables from the cleaning area.

Can you fix indentations from heavy furniture?
No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.

How soon can I walk on the carpet?
Try to keep pets, children, and heavy traffic off the carpet as much as possible during the drying process. Wait 24 hours before removing foam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Please use extreme caution when walking on the wet carpet and then going to hard surface areas as it may be slippery.

FAQ's
Upholstery Cleaning Service

How often should I get my upholstery cleaned?
Upholstery should be cleaned every 12 to 24 months depending on usage. Factors include number of people, pets, the outdoor environment surrounding your home, and how well you maintain your upholstery.

What should I do to properly take care of my upholstery?
There are three steps you need to follow:

• Regular vacuuming of upholstery.
  This is the most important thing you can do for your upholstery. Vacuuming removes the dry particle soil from your upholstery that is tracked in by you, your children and your pets. If dry soil is left in your upholstery the grit constantly wears your upholstery fibers like sandpaper. This eventually removes your stain resistant coating on the fibers, then permanently wears the fibers itself, dulling the upholstery's color. This results in damage beyond repair, which ruins the beauty of your upholstery.
• Rotate pillows monthly.
  Rotating the pillows monthly helps maintain visual appearance of your upholstery and allows for even wearing from sitting or possible sun fading.
• Periodic professional cleaning.
  Professional upholstery cleaning is required to remove the deep down soil in your upholstery that vacuuming does not reach. It also removes the oily soil from your upholstery.

The tag on my upholstery says "Dry Clean only," Can you still clean it?
Many manufactures use this type of label on their upholstered products to keep them from being liable for problems that may occur during the cleaning process. Professional cleaners know that with knowledge, experience, proper cleaning agents, and advanced equipment they can clean the majority of fabrics that are labeled "dry clean only". Your Duraclean technicians will evaluate your upholstery and notify you if your furnishings should be dry-cleaned only.

How long will it take my upholstery to dry?
Duraclean uses state of the art truck-mounted equipment with unrivaled vacuum power to remove most of the water used during the cleaning process. In some cases following the cleaning, high speed air movers are used to speed up the drying time. Our cleaning process and professional equipment allows us to achieve drying times typically between 1-3 hours, but this depends on the type of fabric and its level of soiling.

Does Durashield work on my upholstery too?
Upholstery gets as much wear and tear as carpet does, so choosing to apply a protectant is a wise decision. Upholstery fabric is very different from carpeting in its materials and construction, so Duraclean offers a variation of Durashield designed specifically for upholstery.